Terms of Service

Last updated October 19, 2026

These terms cover your use of logram.io, the Logram client portal, and the services Logram LLC ("Logram", "we", "us") provides to you ("you"). Sections 1 and 6 apply to everything we do. Sections 2 to 5 apply only to the services you use. By using our website, portal, or services, you agree to these terms. If you have a signed agreement or an accepted quote with us that says something different, the signed agreement or quote wins.

1. General terms

1.1 Your account

You sign in to the client portal with a code sent to your email address, so keep that mailbox secure. You are responsible for what is done through your account and for the people you invite to it.

1.2 Access you give us

1. (a)
   To provide the services, we may need access to your accounts, systems, and equipment, such as your Google Business Profile, domain, email, network, or computers.
2. (b)
   When you connect an account or add us as a manager or administrator, you authorize us to use that access to do the work you asked for, such as replying to reviews, publishing posts, or changing settings.
3. (c)
   You confirm you have the right to give that access, and you can withdraw it at any time.

1.3 Your content

The text, photos, files, and data you give us remain yours. You give us permission to use them to provide the services, and you confirm you have the right to use them.

1.4 Quotes, invoices, and payment

1. (a)
   Our current prices are published on logram.io. Work that is not priced there, or that is larger than usual, is quoted before we start, and we confirm the price with you first.
2. (b)
   A quote covers the work it describes. Anything outside it is quoted separately or billed at our hourly rate, with your approval.
3. (c)
   Subscriptions are billed in advance through Stripe. Other work is invoiced, and each invoice is due by the date shown on it.
4. (d)
   If a payment fails or an invoice goes unpaid after we tell you, we may pause the services until it is paid.

1.5 Acceptable use

Do not use the services to break the law, infringe someone else's rights, send spam, or interfere with the services or other clients. We may suspend services used this way.

1.6 Third-party services

Some services run on other companies' products, such as Google, Microsoft, Ubiquiti, Stripe, and AI providers. Those products are governed by their own terms, and we are not responsible for their outages, changes, or decisions.

2. Website plan

2.1 What the plan includes

The website plan includes the design, writing, and hosting of your website, local SEO and GEO with a monthly report, management of your Google Business Profile, website updates under Section 2.2, and emergency support under Section 2.3, as described on logram.io. We work to improve how your business appears in search, but no one can guarantee a particular ranking on Google, AI assistants, or other search engines.

2.2 Website updates

1. (a)
   Your plan includes up to 2 hours of website updates each month.
2. (b)
   Unused time does not carry over to the next month.
3. (c)
   Updates that need more time are quoted for your approval before we start.

2.3 Emergency support

1. (a)
   Emergency support is available 24 hours a day, 7 days a week, at no extra charge, for problems that stop your website, contact form, or business email from working.
2. (b)
   Emergency work does not count against your update hours under Section 2.2.
3. (c)
   Report an emergency through the client portal or by calling (479) 370-0008.

2.4 Fees and term

1. (a)
   There is no setup fee. You subscribe after you approve the first version of your website, and your plan starts on the day you subscribe.
2. (b)
   Every plan has a 12-month minimum term. On a monthly plan, you agree to pay for all 12 months, even though they are billed one month at a time.
3. (c)
   After the first 12 months, a monthly plan continues month to month, and you can cancel at any time. Canceling takes effect at the end of the month you have paid for.
4. (d)
   A yearly plan renews for another year at the yearly price unless, before the renewal date, you cancel or switch to monthly billing.
5. (e)
   We do not refund the unused part of a month or year you have already paid for.
6. (f)
   We may change our prices. A new price never applies during your first 12 months or a year you have paid for, and we will email you at least 30 days before it takes effect.

2.5 Your website

1. (a)
   While you are on the plan, we own the website's design and code and license them to you.
2. (b)
   You can buy the website outright at any time for the price published on logram.io. When you do, we hand over the code and assets, nothing is left to pay on your term, and you can host the website anywhere you like.
3. (c)
   Fonts, images, and other materials licensed from third parties stay under their own licenses.
4. (d)
   We may show your website, screenshots of it, and your business name in our portfolio and promotional material, such as logram.io, social media posts, ads, and sales presentations. If you would rather we did not, tell us and we will leave it out of anything new.

2.6 Canceling

1. (a)
   You can cancel by telling us.
2. (b)
   If you cancel during your first 12 months, you can either:

   1. (i)
      pay for the rest of the 12 months, and we keep everything running until then; or
   2. (ii)
      buy the website outright under Section 2.5(b) instead of paying for the rest of the 12 months, and keep it.
3. (c)
   When the plan ends, your domain, business email, and Google Business Profile stay yours, and we help you move them to whoever you choose. Unless you have bought the website, we take it down.

3. Business email and domains

3.1 Business email

Business email is provided through Google Workspace or Microsoft 365 and billed per user, per month, at the price published on logram.io. Your use of it is also governed by Google's or Microsoft's terms.

3.2 Domains

We register your domain in your name and renew it for you. Registration and renewal are billed at what the registry charges.

3.3 Your accounts

Your domain, email accounts, and Google Business Profile are your accounts. We keep administrator access to manage them for you, and they stay with you if you leave.

4. IT services

4.1 Hourly support

1. (a)
   Helpdesk support, network maintenance, and setup work are billed at our published hourly rate, in 30-minute increments, for the time we spend.
2. (b)
   You do not need a website plan to use them.
3. (c)
   We respond to requests as quickly as we can, but we do not guarantee a response or resolution time.

4.2 Business hours

Our business hours are 9 AM to 4 PM Central Time, Monday to Friday. Work before 9 AM, after 4 PM, or on weekends is billed at 1.5 times the hourly rate under Section 4.1.

4.3 On-site visits

On-site visits have a one-hour minimum. There is no separate travel charge within our service area, and quoted jobs include travel in the quote. Outside our service area, we work remotely.

4.4 Quoted work

Network installs, cabling, access points, racks, servers, backups, and other projects are quoted before we start. Prices published as "from" are starting prices, and the final price is confirmed in your quote.

4.5 Hardware

1. (a)
   We can order the hardware for your job and include it in your quote, or you can buy it yourself using the models we recommend.
2. (b)
   Hardware we supply becomes yours once it is paid for.
3. (c)
   Hardware is covered by its manufacturer's warranty, not by us, and we do not repair hardware ourselves.

4.6 Remote access

With your permission, we connect to your computers and network using secure remote support software or a video call. You can end a remote session at any time.

4.7 Backups

Backups we set up reduce the risk of losing data, but no backup can guarantee that every file will be recoverable.

5. AI workflow automation

5.1 Audit and build

Automation projects start with an audit of how the work is done today. Each project is quoted before we build it, and the quote sets out the work, the price, and when payment is due.

5.2 Ongoing costs

Automations run on an automation platform and AI services that you pay for directly, usually monthly and based on usage. We estimate these costs before we start, but the providers set them.

5.3 Fixes and changes

After an automation is delivered, fixes for breakage and changes to your process are billed at our hourly rate under Section 4.1. Larger changes are quoted before we start.

5.4 AI results

1. (a)
   We test each automation against real examples from your business before it runs on its own, but AI can make mistakes.
2. (b)
   You decide which steps a person reviews before anything is sent or changed, and you are responsible for the decisions and messages you approve or choose to let run without review.
3. (c)
   We do not guarantee any particular time or cost savings.

5.5 Ownership

Once a project is paid in full, you own the automations we built for you. The platforms and AI models they use remain the property of their providers.

5.6 Your data

To do their work, automations may send your data, and your customers' data, to the automation platform and AI providers they use. You confirm you have the right to share that data for this purpose. Our Privacy Policy explains how we handle it.

6. Liability, law, and changes

6.1 Ending services

1. (a)
   We can end services if you break these terms or do not pay.
2. (b)
   If we do, amounts you owe are still due, including fees for the rest of a website plan's first 12 months under Section 2.4(b).
3. (c)
   When services end, we remove our access to your accounts and systems and delete your data as described in our Privacy Policy.

6.2 Warranty and liability

The services are provided "as is". To the extent the law allows, Logram is not liable for indirect or consequential losses, lost profits, or lost data, and our total liability is limited to what you paid us in the twelve months before the claim.

6.3 Governing law

These terms are governed by the laws of the State of Arkansas.

6.4 Changes to these terms

If we change these terms, we will post the new version here and change the date above. If the change is significant, we will email our clients before it takes effect.

6.5 Contact

Logram LLC, Ratcliff, Arkansas. hi@logram.io or (479) 370-0008.